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Customers Shocked by Closure of Silver Spring Post Office

Customers at the USPS Office on Second Avenue aren't happy about the news of the closing of the location later this year.

The news of the closing of the shocked customers Tuesday as they were underwhelmed by alternative options.

“I think that is awful,” said Sherry Swain, who visits the office once a month and has lived in Silver Spring for 30 years. “This is convenient for us who live in Woodside Park,” said Swain.

Despite an official USPS press release explaining their location is under review, officials confirm the location is closing and relocating.

The other USPS location in downtown Silver Spring at 8455 Colesville Road a few blocks away from the closing location, but customers said the amount of traffic at the other location makes it too difficult to park.

“I’ll miss it. There is no parking at the other one,” said Walt Meyer, who has lived in Silver Spring all his life. He added that he will now be in search of another location.

While other customers will miss the convenience of the Second Ave location, others already take advantage of online mailing services.  Kimberly Hernandez, who works at Cameron Medical Group in Silver Spring, said her company purchases items online before visiting the office.

“My manager buys stamps online and then she gives the mail to me to bring here,” said Hernandez. “But I guess I’ll be going somewhere else now.

Sade Pyne, another USPS customer and Silver Spring resident, said she submitted a Change of Address form as well as completed other services online. Yet she will still miss the Second Avenue location that she visits once every two months because of the face to face interaction.

“I like going in to make sure I get the proper assistance because I don’t want to make a mistake online,” said Pyne.

Employees of the office said customers will still find the same type of help when the office relocates to another downtown location within the year.

“Change is good because we’re the main location and they’ll find another place within downtown Silver Spring,” said Paulita Scott, who has worked with USPS for 20 years.

Another location has not yet been decided, and neither has the guarantee that all the employees will have jobs at the new place. Scott said the fleet of mail clerks, carriers, and maintenance workers may have to enter a bidding process for their jobs which will be based on seniority. 

ilkunta July 26, 2011 at 10:51 PM
I feel USPS is being very sneaky. They sold the 2nd Ave bldg months ago! They should have told us back when they pu the building up for sale. Same for the historic Bethesda location. It too was sold already back in March : http://bethesda.patch.com/articles/report-usps-may-consolidate-bethesda-post-offices , and now MONTHS AFTER the fact USPS is asking for citizen opinion. To me that says they dont care.
Leonard Covello July 27, 2011 at 01:23 PM
Uh...Maybe not!!! I followed the embedded link to the USPS press release. It lists the Silver *Spring Finance Office* not the 2nd Ave PO, which the USPS Website says is located on Colesville Rd -- specifically: Silver Spring Finance Center, SILVER SPRING, MD 20910-6327 (800) ASK-USPS (800) 275-8777 (301) 608-1305 Fax: (301) 270-0201
Leonard Covello July 27, 2011 at 01:23 PM
I followed the embedded link to the USPS press release. It lists the Silver *Spring Finance Office* not the 2nd Ave PO, which the USPS Website says is located on Colesville Rd -- specifically: Silver Spring Finance Center, SILVER SPRING, MD 20910-6327 (800) ASK-USPS (800) 275-8777 (301) 608-1305 Fax: (301) 270-0201
Kathy Jentz July 27, 2011 at 01:51 PM
Both locations are due to close in downtown SS and they PROMISE a new one somewhere here to replce them both - but with only 3 counters - so we go from 6-9 counters down to only 3 and they say "customers will still find the same type of help when the office relocates" - I'll let you all speculate on what that "same kind" of service is...
ilkunta July 27, 2011 at 09:52 PM
Isnt cost the reason for the closing? Why does USPS thinking that moving closer to downtown will be cheaper? Rent will be HIGHER! & going from 6 counters to 3 is BAD. There are already lines @ 2nd ve post office w its 6 counters!
Moritz Reiter July 28, 2011 at 04:06 PM
This is a great move for USPS so they can cut costs. USPS has said they will be putting in kiosks at other locations. If I need to use the post office, there are plenty of times where there are no lines in the afternoon. I also make use of the kiosk as well and ship from home. I went to the meeting about the proposed new locations and found that most of the complaints were off base and didn't make allot of sense. This is an urban area and parking can be on the street. The truth of the matter is, the USPS is running a huge operation that is not being utilized like it used to years ago. Technology has made it this way, and there is no sense hanging onto the past.
jag July 28, 2011 at 08:53 PM
Soooo many people don't understand that they can just use kiosks and/or ship from home to fit almost all of their needs. Cutting down on costs will help force people into the 21st century. Good deal all around.

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