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Community Corner

Community Update

I recently visited Jaha Hair Studio for the second time. My first experience was good, so I came back again expecting the same. Sadly, the second experience was so bad that I won't be returning in the future.

I scheduled my appointment three days in advance with the stylist Brittany. On the morning of the appointment, I was running 10 minutes late, so I called the salon to make sure it was still okay to come, and they assured me it was no problem.
I arrived at the salon and got my hair shampooed and deep conditioned. As I was sitting under the dryer, another stylist approached me and said I was short on time and would have to reschedule the hair styling for another day. I asked why and was told it was because I was late, even though the staff had assured me over the phone that it was fine, and I was only 10 minutes behind. As if that weren't bad enough, she then told me that it was my fault for asking for a deep conditioning, and that took up the time they would have used to style my hair. She said it would be selfish of me to dig into another customer's time when I was the one who arrived late. Why didn't they explain that to me before they began the procedure?

At this point, I was extremely upset and voiced my frustration to one of the managers, telling her that their actions were unprofessional and unacceptable. I was offered no apology and no refund on the deep conditioning despite explaining the situation to them. I left the salon with unstyled and unsightly hair, as they had shampooed my natural hair and left it as it was - a half dry messy afro. I felt embarrassed, humiliated, and had no alternative on such short notice. I had explained that I had events to attend that day, and if this was how they conducted business and refused to make it right, I wouldn't be coming back. The manager's only response was a slight shoulder shrug and cock of the head to the side, lips pursed as if to say "Whatever." I'm still upset when I think about it.

Throughout the course of events, my assigned stylist, Brittany, never said a word to me or spoke up in my defense. The customer relation skills at this salon are nonexistent. The salon may style hair well, but their unprofessional attitude and apathy toward customers is such that I cannot in good conscience recommend this place to anyone, especially new potential customers.

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