I took my 2003 maxima in for repair. These guys are truly profesional and honest. Best customer service ever. Keep up the good work guys. :-)
Beltway Car Care
301-434-0784
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Beltway Car Care (formerly Beltway Chevron) is a full-service gas station and mechnanic shop. The mechanics are ASE certified, and the gas station and convenience store are open 24 hours. Additional services include U-Haul rentals, notary services and an ATM machine.
- Hours: Daily, 24 hours. Mechanic shop, by appointment.
- Handicap Accessible: Yes
- Founding Date: Jul 01 2000
- Payments accepted: Cash, Debit Card, MasterCard, Visa
- Products: Gas, convenience store, repair shop, U-Haul
- Associations/certifications: ASE
- Parking: Free lot
- Service type: Full-service
- Features: Air pump, Convenience store, Public restroom, Repair shop, Vacuum
- What is the most common tip you give to drivers to avoid repair?: Get things checked out early--the longer you wait, the worse, and more expensive it usually is.
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We had a bad experience here with the managers and one of the mechanics. While fixing the car for the Maryland inspection, several parts broke due to rust. At first we wanted to give them the benefit of the doubt, but our other, more trusted mechanic said he was unsure why they even attempted to repair it the way they did. He took over their shotty job and nothing broke! Seems like the mechanic didn't know what he was doing!
Then, when we politely asked if they could reimburse us for the part they broke, the mechanic overreacted and went on a crazy, angry, threatening rant about how we couldn't sue him and we were insulting him, etc. etc. I don't know what the manager told him but you can't get that upset at us just for asking if there was any way you could reimburse us for your earlier incompetence. SUCH RUDENESS to customers!
Then, they claimed that another part was "broken" and wouldn't let us pass inspection, and our other trusted mechanic said they broke it (broke something else?!). Either they are REALLY incompetent or just trying to get back at us for our MERE MENTION of a reimbursement.
All I have to say is, HORRIBLE customer service. I completely lost my trust in these guys. If these were honest mistakes, they wouldn't have gotten so defensive. And even if they were honest mistakes, they are still incompetent compared to other mechanics.
Bit thumbs down.